FAQ
SHIPPING
Shipping usually takes 4-7 business days. Some products (like aprons) take longer, about 7-10 days.
Print books can take 10 days. This is because you are not buying from "Big River that starts with an A." The book is printed exclusively for you and shipped to you. You are buying direct from the author.
WHY BUY A PAPERBACK FROM YOU WHEN I CAN GET IT FASTER (AND MAYBE CHEAPER) FROM AMAZON AND OTHERS?
Great question! There is no way I can compete with the big online stores, so basically, you are supporting me as an independent author, and also my independent printer, which is much appreciated! Plus, this way you are not helping Jeff B buy himself another private jet. You are supporting a small scale, independent author.
HOW DOES IT HELP AUTHORS TO BUY DIRECT?
If you buy direct, we get paid within hours or days, rather than months — which helps us create more books! Thank you! We can also email you to tell you about other books you might enjoy.
While authors love the big stores and you can find our books there too, it's becoming pretty crowded on those sales pages! Our direct stores allow us to feature our products without having other products advertised against them.
IF I BUY AN AUDIOBOOK, HOW DO I LISTEN TO IT- OR TRANSFER IT TO MY FAVORITE DEVICE?
Once you purchase an audiobook, you will get an email from help@bookfunnel.com with a link to download the audiobook, and instructions for how to download and listen in their app, or on another device. If the email hasn't arrived in 10 minutes after purchase, please look for it in your Spam folder.
You can also find your audiobooks in your Bookfunnel library at https://My.BookFunnel.com. Log into BookFunnel with the email you used to purchase/download your books.
If you need help with getting the ebook to your device, just email: help@bookfunnel.com or check https://getbookfunnel.com/
RETURNS
WHAT IS YOUR RETURN POLICY?
Due to my small operation all items are final sale. Please review all product photos and descriptions thoroughly before submitting your order.
MY ORDER ARRIVED INCORRECT/DAMAGED - WHAT SHOULD I DO?
Please take photos of the incorrect/damaged products you received along with photos of any damages to the packaging it arrived in. Contact Laurie (kehlerdesigns@gmail), attaching the photos and including your order number, and we will either refund you the cost of the products or re-send them one time to your shipping address.
CAN I CANCEL/EXCHANGE/REFUND MY ORDER?
All items are final sale. Each item is made exclusively for you. Therefore, I can not offer cancellations, refunds or exchanges.
HOW DO I CONTACT YOU FOR SOMETHING OTHER?
Mailing address is:
PO Box 3194
Half Moon Bay, CA 94019
Email- Kehlerbooks@yahoo.com